Service Policy

After-Sales Service Polices

Installation Terms and Conditions

Limited Warranty

Warranty Period of Main Parts

Refund Policy

Country/Region Specific Terms

Product Series Main Components Warranty Period
Intelligent Pool Cleaning Robot K Series Motor, Battery Pack, Electronic control systems, Charger, Main Body (including decorative cover, mainboard, sensor, chassis, etc.) 3 Years
Consumable Materials (e.g. filter basket, track wheel, brushes, retrieval hook) 6 Months
KN Series Motor, Battery Pack, Electronic control systems, Charger, Main Body (including decorative cover, mainboard, sensor, chassis, etc.) 2 Years
Consumable Materials (e.g. filter basket, track wheel, brushes, retrieval hook) 6 Months
M Series Motor, Battery Pack, Electronic control systems, Charger, Main Body (including decorative cover, mainboard, sensor, chassis, etc.) 3 Years
Consumable Materials (e.g. filter basket, track wheel, brushes, retrieval hook)6 Months
Intelligent Swim Jet P Series Jet, Control box, Covers, Bracket, etc. 3 Years
X Series Jet, Power box 2 Years
Intelligent Lawn Mowing Robot R Series Motor 3 Years
Vision Module 3 Years
PCBA 3 Years
RTK Antenna Kit 3 Years
Charging Station 3 Years
Power Supply Adapter 3 Years
Battery 2 Years
Consumable Materials (e.g.,Tires, Cutting discs) 6 months
Blade No Warranty
L Series Motor 3 Years
LiDAR Module 3 Years
Vision Module 3 Years
PCBA 3 Years
Lift Module 3 Years
Charging Station 3 Years
Battery 2 Years
Consumable Materials (e.g.,Tires, Cutting discs) 6 Months
Blade No Warranty


           

*Warranty periods may vary according to local laws and regulations.

Product Series Main Components Warranty Period
Pool Cleaner K Series Motor, Battery Pack, Electronic control systems, Charger, Main Body (including decorative cover, mainboard, sensor, chassis, etc.) 3 Years
Consumable Materials (e.g., filter basket, track wheel, brushes, retrieval hook) 6 Months
KN Series Motor, Battery Pack,Electronic controlsystems, ChargerMain Body (includingdecorative cover,mainboard, sensor,chassis, etc.) 5 Years
Consumable Materials (e.g., o-rings, basket strainers) 6 Months
M Series Motor, Battery Pack, Electronic control systems, Charger, Main Body (including decorative cover, mainboard, sensor, chassis, etc.) 3 Years
Consumable Materials (e.g. filter basket, track wheel, brushes, retrieval hook) 6 Months
Swim Jet P Series Jet, Control box, Covers, Bracket, etc. 3 Years
X SeriesJet, Power box, Covers, Bracket, etc2 Years

R Series Motor 3 Years
Vision Module 3 Years
PCBA 3 Years
RTK Antenna Kit 3 Years
Charging Station 3 Years
Power Supply Adapter 3 Years
Battery 2 Years
Consumable Materials (e.g.,Tires, Cutting discs) 6 Months
Blade No Warranty
L Series Motor 3 Years
LiDAR Module 3 Years
Vision Module 3 Years
PCBA 3 Years
Lift Module 3 Years
Charging Station 3 Years
Battery 2 Years
Consumable Materials (e.g.,Tires, Cutting discs) 6 Months
Blade No Warranty


           

*Warranty periods may vary according to local laws and regulations.

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