Service Policy

ORDER CANCELLATION

This Refund Policy applies only to products purchased from iGarden Official Online Store. For products purchased from other channels, please contact the respective seller for assistance.

1. For in-stock products, you may cancel your order before it has shipped.

2. For pre-order products, you may cancel before the product has shipped or before production begins, subject to any instructions provided for that specific product.

3. If you cancel within 24 hours of placing your order, you will receive a full refund.

4. If you cancel after 24 hours but before shipment, iGarden may deduct reasonable costs actually incurred.

5. Once your order has shipped, cancellations are no longer possible; however, you may request a return & refund.

REQUEST RETURN & REFUND SERVICE:

This Return & Refund Policy applies only to products purchased directly from the iGarden Official Online Store. If you purchased from other authorized retailers or platforms, please contact the respective seller, as their policies will apply.

Unless a longer period is required by applicable law, you are eligible for our Return & Refund Service within 30 calendar days from the day after receipt, if you meet any of the following conditions:

1. Change of Mind / No-fault Returns: The product has no manufacturing defects. The product is in like-new condition, with original packaging, accessories, gifts, and manuals intact and unused.

2. Manufacturing Defect: The product has a manufacturing defect.

RETURN & REFUND SERVICE WILL NOT BE PROVIDED WHERE:

1. The service is requested after the iGarden specified return period has been exceeded.

2. A legal proof of purchase, receipt, or invoice is not provided or is reasonably believed to have been forged or tampered with.

3. Product labels, serial numbers, etc. show evidence of tampering or alteration.

4. Any fault or damage to the product is caused by unauthorized use or modification of the product, or improper installation or operation.

5. Products are not shipped back within 14 days after iGarden approves the return request.

Residents of certain states may have additional return rights under state consumer protection laws. Nothing in this policy limits your statutory rights.

HOW TO OBTAIN RETURN & REFUND SERVICE

1. Contact iGarden Customer Support during the eligible period and provide a valid order number.

2. Our support team will confirm whether your order qualifies for return and provide detailed instructions, including the return address.

3. For products with a manufacturing defect upon receipt, iGarden will provide a prepaid return shipping label. For other returns, you are responsible for the return shipping costs.

4. Once received, our warehouse team will inspect returned products within 3 business days.
   If approved, refunds will be processed using the same method that was used to make the payment.

5. The refund process will be completed in about 7-10 business days, depending on the bank or credit card issuer.

REFUND DEDUCTIONS

1. For non-manufacturing defect returns: Original shipping fees (if any) are non-refundable. Return shipping costs are the responsibility of the customer.

2. If the product is returned with signs of use beyond what is reasonably necessary, we may deduct from your refund an amount that reflects the reduced value.

3. If returned products are missing essential parts, accessories, or documentation, or are returned in a condition that shows misuse or damage beyond normal handling, iGarden may deduct a reasonable amount from the refund.